Accelerate Customer Loyalty

A CRM (Customer Relationship Management) solution is the central location for all your customer data. It helps you gather data on all customer interactions, analyze it to better understand your customers and take appropriate actions to ensure your business is truly customer centric. In today’s market landscape the competition for the customer’s attention is fierce. You need to ensure relevant communication and offers to your different customer segments at all times. That’s where your CRM solution plays the lead role.

Of course! When we start working together, we start with an audit of your current set-up of technology tools, analytics and workflows. Then we recommend the best way forward based on your business objectives. We would never recommend investing in a new tool just for the sake of it. Often, configuring and optimizing the technology you already have in place will bring a huge impact on your customer engagement KPIs. That way we’ll help you get more value out of your CRM investment.

Not at all! In fact, many of our customers are omni-channel retailers working hard to capture data on customer interactions across various channels including the e-commerce site, physical stores, social media and e-mails. We can help set up data strategies, segmentations, and workflows in your CRM to ensure consistent, relevant experiences throughout all your customer touchpoints.

You name it! Our CRM experts can be your extra pair of hands working items off your backlog or the ignite you need to help you get started with automated workflows and personalized communication. We can support with anything from setting up customer segments, e-mail drip programs and automations to analyzing customer data for continuous improvements of your programs. And everything in between.