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Loyalty commerce with Voyado giving

Customer insights

Customer insights are your competitive edge. As customers experiment with brands and become increasingly fickle, customer loyalty requires more and more effort. Now is the time to fuel better customer journeys and drive loyalty commerce. To do that, we partner with Voyado, a tool providing 360-degree omnichannel customer insights.

Connecting customer insights

Omnichannel foundation for loyalty commerce

Our partner Voyado provides detailed customer insights across channels. And most importantly, helps you to act on those customer insights. The ultimate goal is for you to recruit, identify, nurture and reward your customer base for thriving loyalty commerce.

We’ve created successful Voyado partner integrations with all kinds of external data sources – from ERP business systems and BI to retail EPOS. Our strategy is to ensure you make better use of the customer insights you have – however you store or manage them.

Benefits with customer insights from Voyado:

  • Genuine customer loyalty by collecting and using customer insights via multiple channels
  • Cloud-based so omnichannel customer insights are stored in one place
  • Simple integration with other systems and easy to use
  • Smarter communication that supports email, text messages, social media, web communication, apps and a file manager for physical mail
  • AI-driven campaign tools for personalization, trigger-based communication, A/B testing, segmentation and constant optimization
  • Easy campaign monitoring, offering real-time data on what’s working and what isn’t
  • Complete customization of user interface

Voyado x Apptus

voyado-logoVoyado's acquisition of Apptus  gives e-commerce players the opportunity to be hyper-relevant throughout the entire customer life cycle. Together, the two platforms will fuel Acquisition, Conversion and Retention, matching products with visitors. Avensia is proud to have been technology partners with both Voyado and Apptus for many years. We know how powerful this combination is!

Case story - ÖoB

From product focus to customer focus

With our expertise in Customer Experience and CRM, Avensia helped ÖoB with change management, customer surveys, analyses and concept development for the loyalty program. The first part of the journey shifted the company focus from the products to the customers.

Ready to connect customer insights?

With experience from hundreds of digital commerce and business development projects, we can leverage your unique selling points with a tailor-made strategy and best-of breed technology.

Find out how Avensia can help you fuel your business growth. Provide your contact information and we will be in touch very soon.