After the launch of the new e-commerce site the collaboration between Apohem and Avensia has entered a phase of continuous development and optimizations to further improve the customer experience on the site.
“It is fun to work with Avensia. We have chat conversations going on almost all day long and to me it feels like they are a part of our team.” – Erik Lundin, Commercial Director, Apohem
Thanks to a close and open communication in the joint team, a data-driven approach and best practices from other Avensia customers the team has been able to quickly solve challenges or launch new functionality on the site. Always with Apohem’s end customer in focus.
“We constantly test new things on the site in order to improve the customer experience. Regardless of what idea we have and how complicated it may seem, Avensia has always been able to provide a solution.” – Erik Lundin, Commercial Director, Apohem
At Apohem the pace is as high as their ambitions. Now that the foundation for growth with a solid e-commerce platform is in place, the objective is to take the customer experience to the next level.
“We don’t just want to be the best online pharmacy on the market, we want to stand out compared to all e-commerce businesses. Avensia is an important partner to help challenges us and continue to develop the customer experience to ensure we stay in the forefront of the industry.” – Hans Rofors, CTO, Apohem