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Customer Experience Strategy & Solutions

At Avensia, we see the customer experience as a moving target. Great customer experience strategy is centered around the user's habits, preferences and behaviors. We help your business create superior customer experiences that keep pace with the ever changing customer journey.

How We Help

Customer-Centric Commerce

UX & Web Design

Our design team has a strong conversion focus while keeping your brand experience at core

Loyalty & Engagement

Beyond points and discounts, we develop strategies and tools for long-term customer relationships

CRM & Marketing Automation

Develop new or optimize your existing technology to offer relevant experiences in all touchpoints

Analytics & Experimentation

We help you gain more insights from your data for smarter business decisions

Conversion-Driven UX Design

The key to successful e-commerce lies in the user’s experience of your site. Is it easy to find information, are products presented in an optimal way, is the journey to buy quick? Our UX team leverage a data-driven approach to remove friction in visitor journeys.

  • Design concept development
  • Ongoing UX optimizations
  • Accessibility audit and improvements

Make Loyalty Your No 1 Priority

In today's modern commerce world of fierce competition and consumer volatility, customer loyalty can't be treated as a project or initiative. We help you make loyalty part of your business DNA and a key driver of all business decisions.

  • Customer loyalty strategy
  • Engagement KPIs and reporting
  • Loyalty concepts and solutions

Some of Our Successful Customers

Tools to Build Long-Term Relationships

Set yourself up for success with solid technology to manage your customer data and interactions. Our expert team will help you evaluate and recommend the best technology fit for your business needs. Or fine-tune and configure the tools already in place. Always with your end customer’s experience in focus.

  • CRM implementation and optimization
  • Marketing automation tools and programs
  • Personalization, relevance and recommendation engines

Get the Most out of Your Customer Data

Use customer data to guide your business decisions. Then apply an experimentation approach to learn what tactics resonates best with your audience. We’ll help you set up the analytics reports and testing programs you need to continuously monitor KPIs and measure effect of your optimizations.

  • Data audit and recommendations
  • Analytics and KPI reports
  • Experimentation tools and programs
White Paper

The State of Customer Loyalty

Building strong customer loyalty is both more important than ever and harder than ever. In this white paper we’ll share the latest research on customer loyalty and give you practical tips on how your brand can make loyalty-driven commerce work for you.

Let’s Build Strong Customer Relationships!

At Avensia we've got decades of experience helping companies build customer centric and loyalty-driven commerce in an omnichannel context.

Fill out the form to book a meeting with one of our experts. We’ll be happy to tell you more about the work we do and discuss how we can help your business..