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CX (Customer Experience)

At Avensia, we see the customer experience as a moving target. Great customer experience strategy is centered around the user's habits, preferences and behaviors. We help businesses create superior customer experiences that keep pace with the ever changing customer journey. 

CX Strategy: User-led designs & loyalty-driven commerce

The brands building the best customer experiences are winning. And the margins between a good and bad customer experience can be relatively small. A slightly smoother check-out. A more relevant recommendation. Customer touchpoints like these can make a difference in the user's digital experience.

We’re proven experts in creating user-led digital commerce platforms and loyalty strategies that stem from the hidden potential in your CRM. At Avensia, our strength in customer experience comes from our rich blend of strategic and technical expertise. We talk the CX talk and walk the CX walk to ensure positive customer experiences.

Our customer experience services

UX & Design

Creating exceptional customer centricity built around your customer’s behavioral data.

User experience & design ›

CRM & Loyalty

With customers becoming more and more fickle, we help you to re-establish loyalty-driven commerce.

Loyalty driven commerce ›

customer experience first mindset

Related cases

We chose Avensia because we believed that their platform would last long-term. We are not so much focused on what happens in one year, we look five years ahead.

Rickard Lyko, CEO, Lyko

Read the case story about Lyko
Avensia's professionalism, expertise and heart have taken us through even the toughest of challenges, with an energetic attitude and really good teamwork.

Jenny Östblom, CRM Manager, ÖoB

Read the case story about ÖoB

Ready to take your CX to the next level?

We are experts within the field of Customer Experience and Loyalty and together we have been helping companies build loyalty-driven commerce in an omni-channel context for decades. 

Book a meeting with us and we will be happy to tell you more about the work we do and how we can help your company. Provide your contact information and we will be in touch very soon.