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Customer Experience Strategy & Solutions

At Avensia, we see the customer experience as a moving target. Great customer experience strategy is centered around the user's habits, preferences and behaviors. We help your business create superior customer experiences that keep pace with the ever changing customer journey.

How We Help

Customer-Centric Commerce


UX & Web Design

Our design team has a strong conversion focus while keeping your brand experience at core


Loyalty & Engagement

Beyond points and discounts, we develop strategies and tools for long-term customer relationships


CRM & Marketing Automation

Develop new or optimize your existing technology to offer relevant experiences in all touchpoints


Analytics & Experimentation

We help you gain more insights from your data for smarter business decisions

Some of Our Successful Customers


Conversion-Driven UX Design

The key to successful e-commerce lies in the user’s experience of your site. Is it easy to find information, are products presented in an optimal way, is the journey to buy quick? Our UX team leverage a data-driven approach to remove friction in visitor journeys.

  • Design concept development
  • Ongoing UX optimizations
  • Accessibility audit and improvements

Make Loyalty Your No 1 Priority

In today's modern commerce world of fierce competition and consumer volatility, customer loyalty can't be treated as a project or initiative. We help you make loyalty part of your business DNA and a key driver of all business decisions.

  • Customer loyalty strategy
  • Engagement KPIs and reporting
  • Loyalty concepts and solutions
Avensia help us to stay ahead, in the technical perspective but also from a business perspective. Together with their dedicated team we have built an e-commerce platform tailor-made for our needs but most importantly tailor-made for the modern consumer.

Tools to Build Long-Term Relationships

Set yourself up for success with solid technology to manage your customer data and interactions. Our expert team will help you evaluate and recommend the best technology fit for your business needs. Or fine-tune and configure the tools already in place. Always with your end customer’s experience in focus.

  • CRM implementation and optimization
  • Marketing automation tools and programs
  • Personalization, relevance and recommendation engines
digitize business

Get the Most out of Your Customer Data

Use customer data to guide your business decisions. Then apply an experimentation approach to learn what tactics resonates best with your audience. We’ll help you set up the analytics reports and testing programs you need to continuously monitor KPIs and measure effect of your optimizations.

  • Data audit and recommendations
  • Analytics and KPI reports
  • Experimentation tools and programs

5 Steps to Become an Insight-Driven Organization

Providing good digital experiences has never been more important. Yet 2 out of 5 online visits are impacted by user frustration. In this guide you’ll learn how your organization can turn user data into valuable insights that’ll help identify and remedy friction in your customer journeys.

Let’s Build Strong Customer Relationships!

At Avensia we've got decades of experience helping companies build customer centric and loyalty-driven commerce in an omnichannel context.

Fill out the form to book a meeting with one of our experts. We’ll be happy to tell you more about the work we do and discuss how we can help your business..