Customer Experience & Loyalty

We are experienced experts within the field of Loyalty-driven commerce. With unique methods, we help companies create customer experiences to generate increased sales, customer loyalty and internal efficiency. We work with all areas within the field: 

When we are talking Customer experience we mean the customer's total experience of a company, including all communication and interaction, in all channels, over time. Customer experiences are made up of both rational and emotional needs and driving forces, and as much as 70% is based on emotions. When customers make decisions they are to a very great extent based on feelings and attitudes, which is why we need to communicate with customers on their own terms. 

Loyalty-driven commerce 

The world we live in is changing fast. Everything is readily available and the supply of goods is endless. The global competition is fierce and the consumers are demanding more and expecting more in terms of experiences and service. It has never been as important to create long-term relations with your customers as it is today.

To remain relevant as a company, you need to evaluate and develop your offer constantly, by measuring how customers perceive your offer and deliver accordingly. You need to roll up your sleeves and do it right from the start, on all levels, all the way, all the time. With insights about your customers you can create real value and positive experiences for your customers, and that is what loyalty is made of. We call it Loyalty-driven commerce. 

Avensias's advisors within CX & Loyalty

We are experts within the field of Customer Experience and Loyalty and together we have been helping companies build loyalty-driven commerce in an omni-channel context for decades. We have guided several companies on their journeys toward customer centricity and helped them reach increased growth, customer loyalty and internal efficiency. We are a bunch of creative, strategic and pragmatic people and we share a passion for long- term customer relations, business value and customer value. 

Our goal - your success! 

We help you establish a customer centric business by finding the right strategies, roadmaps, work processes and technical solutions for your company's success. You might need to make changes to several parts of your operations, or just spearhead a few specific parts of it. By focusing on the customer in your operations, your company can achieve:  

  • Higher customer satisfaction
  • Increased insights about your customers - data-driven business development  
  • Increased internal efficiency  
  • Increased internal commitment 
  • Increased traffic and proportion of active customers on your site 
  • Increased conversion rates 
  • Personal and relevant communication with your customers 
  • Efficient and smooth customer journeys 
  • Quicker time-to-market 

Would you like to know more about the work we do and how we can help your company? We are just a quick email away: 

Jens Axelsson - Director & senior advisor

Åsa Steen - Commerce advisor

Charlotta Johansson - Commerce advisor

Fredrik Forssberg - Commerce advisor