Since the launch of the loyalty program, Avensia are still working with ÖoB, both strategically and in operations. The loyalty platform, Voyado enables ÖoB to turn customer data into insights, and Avensia helps ÖoB to optimize the use of the platform. The common goal is to continuosly enhance the loyalty concept and the customer experience.
Avensia's commerce advisors also help ÖoB with:
- The strategic roadmap
- Act as strategic soundingboard
- Data-driven optimizations
- Hands-on work in Voyado