Arrow What we do

Let’s Build Your Omnichannel Commerce Strategy

Omnichannel retail is getting a lot of buzz, and for good reason. Consumers increasingly want to interact with brands in a variety of channels, offline as well as digital. We will help you build an omnichannel strategy that plays to each channel’s strengths while creating a great customer journey – everywhere they go.

Creating Omnichannel Harmony

Omnichannel comprises a lot of important aspects for retail as a part of modern commerce.

You may recognize tangible omnichannel outputs like click-and-collect and curbside pick-up. Behind the scenes, a good omnichannel strategy is fundamentally about connecting multiple channels. Yet a great omnichannel commerce strategy is also about optimizing each channel and ensuring every channel is playing to its strengths.

As a whole, your omnichannel commerce strategy is about removing friction in customer shopping journeys – creating harmony, business benefits, and great customer experiences.

It’s a retail puzzle worth solving. And we are here to solve it with you.

End-To-End Strategy Support

E-Commerce Consulting Services

Creating strategies that help you accelerate digital sales and adapt to evolving customer needs while keeping a steady course towards your business objective.

E-Commerce strategies

Online Marketplace Strategies

Helping you assess the most relevant marketplaces and create a plan for every part of your strategy, from product branding to data management.

Marketplace strategies

Digital Transformation Strategies

Getting your team on board the digital transformation journey to ensure quick wins as well as long-term success.

Change management support

Retail Trends Analysis

Identifying the industry trends that are most relevant for your business and building strategic actions from them.

Retail Trends

Setting Up Your Sustainable Omnichannel Success

For any multichannel commerce strategy, we start by unifying the data you need to share across channels. Connecting the dots between all customer touchpoints is key to provide a unified and seamless customer experience. From there, we recommend the activities and technology tools to help you achieve your omnichannel business objectives. 

Omnichannel projects vary in scale and approach depending on your needs. Our commerce consulting services typically include:

  • Customer behavior research, data and analysis
  • Business review and recommendations
  • Technical architecture review
  • Roadmap and prioritizing
  • System implementations
  • Change management and competence
  • Interim and support consultancy
  • Best practice and innovation

Omnichannel Commerce Strategies Need Omni-EXpertise

Our strength as omnichannel strategists is in connecting things. Our advisors have extended experience working with some of the leading omnichannel players on the market. That includes our own areas of expertise across the business and across our partner network.

The retail industry is constantly evolving, and as a result our clients need constant innovation to stay ahead. We’ve been building e-commerce, data platforms and strategies for some of the world’s most demanding retailers for years. In the process, we’ve amassed dozens of strategists to help our customers innovate and adapt to a changing retail landscape.

Our omnichannel experts truly understand the front-end and back-end of retail. That ensures that we will deliver a full-coverage omnichannel strategy for your company. Better still, our extensive network of pioneering partners fill any other gap that may appear – providing e-commerce tools, trends and insights, information management technology and more.

The result is an end-to-end, comprehensive perspective on your omnichannel strategy. A real opportunity to make your business a modern commerce success story.

Always With Your End Customer in Focus

Omnichannel is really about making a stronger and more complete connection between your brand and your customers. By providing them with a convenient and connected omnichannel presence, you’re making the customer journey more accessible and more enjoyable. 

One example could be something as simple as recognizing a customer when they sign into your online store and showing information about recent purchases at your brick and mortar location. 

The better you treat your customers’ experiences, the better they’ll treat your brand. 

   

Gather More User Data Across Channels

Omnichannel’s ability to connect multiple channels means you can also gather user data from those multiple channels and then centralize it. By centralizing your user data in one place, you get a more complete look at what your users want when they interact with your brand. So that you can make informed business decisions based on a complete and holistic view of your customers’ needs. 

Let’s centralize your user data - contact us today ⬇️

Ready to Unify Your Channels?

With experience from hundreds of digital commerce and business development projects, we can leverage your unique selling points with a tailor-made strategy and best-of breed technology.

Find out how Avensia can help you fuel your business growth. Provide your contact information and we will be in touch very soon.

Andreas2-low