With Avensia you'll get:

Access to market-leading expertise within a wide range of domains

Tailored omnichannel strategy supporting your unique business model and objectives

Technology recommendations to ensure data, customer and product flows are integrated

Change management including staff training and interim support to ensure efficient implementation

Benefits of Working with Avensia

Join the Winners in Omnichannel Commerce

20+ years of experience

We’ve helped some of the industry winners on their journey to success

Omnichannel best practices

We know the challenges of omnichannel, and how to turn these into business opportunities

Deep domain expertise

Our team includes experts in business development, analytics, loyalty, information management and more

Long-term partner

We deliver value beyond projects and stay with you for ongoing optimizations in the long run

Creating Omnichannel Harmony

You may already be familiar with tangible omnichannel solutions like click-and-collect and curbside pick-up. However, at its core, a successful omnichannel strategy is about seamlessly connecting multiple channels while optimizing each one to maximize its strengths.

Your omnichannel commerce strategy should focus on eliminating friction throughout the customer journey, creating harmony, driving business efficiencies, and delivering exceptional customer experiences.

Do you want to learn more about the latest retail trends, or is your business moving into online marketplaces, launching a B2B e-commerce site, or exploring digital in-store solutions? Reach out to Avensia to get started.

Get in touch to discuss your omnichannel needs

Building a Strong Omnichannel Commerce Strategy

A successful omnichannel strategy begins with unifying the data you need to share across channels. Connecting customer touchpoints throughout the customer journey is key to delivering a seamless omnichannel customer experience. From there, we recommend the right solutions and technology tools to help you achieve your omnichannel business objectives.

Omnichannel projects vary in scale and approach depending on your business needs. Our commerce consulting services include:

Customer behavior research, data and analysis
Business review and actionable recommendations for omnichannel retail
Technical architecture review for robust omnichannel e-commerce solutions
Roadmap development and project prioritization aligned with omnichannel strategy
Change management and employee training for smooth omnichannel transitions
Interim support to ensure continued success
Best practices and innovation
Retail trends analysis

A photo of three of Avensia's omnichannel consultants having a meeting

The Omnichannel Customer Experience

Omnichannel is all about removing friction throughout the customer journey, creating harmony, business benefits, and great customer experiences, regardless of where or how customers interact with your business.

The physical retail store is no longer the central hub of your customers' retail shopping journey. It’s now the customers themselves who are the center of that journey.

Digital innovation is driving personal choice in retail. Your customers now have a huge amount of choice about where and how they shop and engage with brands. As a result, businesses need to deliver consistent and compelling omnichannel experiences across every channel and touchpoint.

To achieve this, it's essential to implement and utilize effective omnichannel strategies and integrate connected technology solutions. This is the key to maintaining a seamless, integrated omnichannel customer journey.

That's where we come in.

Avensia’s omnichannel strategies and omnichannel solutions seamlessly connect your physical stores to your digital ecosystem. We help you maximize value and revenue from every single sales channel, ensuring your business always stays one step ahead.

The definition of omnichannel is integrating both online and offline interactions to create a unified, frictionless customer journey

An omnichannel strategy is a business approach that integrates all customer touchpoints, both online and offline, to provide a seamless, consistent customer journey across channels.

Omnichannel is crucial for the customer journey because it ensures a seamless and consistent experience across all touchpoints, whether online or in-store. This removes friction, builds customer loyalty, and enhances satisfaction by allowing customers to interact with a brand on their own terms, at any time or place.

The Future of Retail

Virtual Retail Safari

Explore the latest and most innovative retail concepts from around the world. This interactive experience is designed to inspire and educate, providing you with insights and inspiration. 

Let’s Build Your Omnichannel Commerce Strategy

Explore Our Omnichannel Expertise