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Digital Accessibility Audit for E-Commerce

Getting your e-commerce site in good accessibility shape is a win-win-win opportunity. You’ll ensure compliance with the new EU directive. Customers with disabilities will feel welcome at your online store. And all visitors will benefit from an improved user experience. Let our accessibility experts conduct an audit of your site to get started.

Welcome All Users to Your Store

Our Accessibility Audit Includes:

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Manual review

conducted by our certified experts.

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Automated testing
 to discover programmatic issues.
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Audit report
with detected issues and suggested solutions. 
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Presentation of results
to spread the accessibility message across your organization.
25 %

adults in the EU have a disability.

67 %

of e-commerce sites are not accessible.

71 %

of customers with accessibility needs will leave a site they find difficult to use.

Why Accessibility Should Be on Your E-Commerce Agenda

  • Ensure compliance with the European Accessibility Act (EAA) by June 2025.
  • Extend reach to include the 100+ million people in the EU with some sort of disability.
  • Drive customer satisfaction with an improved overall user experience for all visitors.
  • Improve SEO rankings and traffic since search engine tactics often align with accessibility best practices.

Some of Our Successful Customers

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coop-logo-dark
nordicnest-logo
dormy-logo
apohem-logo
getInspired-logo
kicks-logo-dark
logo-svenssons-black
kappahl-logo-black
NK-logo
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Get Started Improving Accessibility Today

  • Ensure compliance with the European Accessibility Act (EAA) by June 2025.
  • Extend reach to include the 100+ million people in the EU with some sort of disability.
  • Drive customer satisfaction with an improved overall user experience for all visitors.
  • Improve SEO rankings and traffic since search engine tactics often align with accessibility best practices.

How to Get Started

  • Book an accessibility audit with Avensia.
  • Our certified experts will review your site using a combination of automated tools and manual tests.
  • You’ll get a detailed audit report, suggested solutions and an overview presentation of the results.
  • As a next step, our team can help you fix issues, implement accessibility best practices and provide training to your team.
Guide

Digital Accessibility for E-commerce Businesses

Download this guide to learn the essentials of the European Accessibility Act (EAA) and get hands-on tips for e-commerce businesses.

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Frequently Asked Questions

What is Digital Accessibility?

Digital accessibility is about creating an inclusive environment where all users, regardless of their abilities, can navigate, understand, and interact with online content. There are five main categories of disabilities that can impact how users interact with your website or service: visual, hearing, speech, motor and cognitive disabilities. Each of these requires specific considerations to ensure that your digital platform is accessible to all.

What is the European Accessibility Act?

On June 28, 2025, the new EU directive, the European Accessibility Act (EAA), will come into force, requiring that digital products and services be accessible to the approximately 101 million people in the EU living with some form of disability. The objective is to ensure equal access to digital products and services for people with disabilities within the EU. This directive affects nearly all e-commerce businesses selling to consumers within the EU and sets specific accessibility requirements.

What Will the EAA Mean for E-Commerce Businesses?

The EAA includes a number of requirements that each business needs to ensure they understand and implement. In general, e-commerce businesses must: 

  • Ensure their websites and digital platforms are accessible to all users, regardless of disability. 
  • Implement accessibility standards according to WCAG 2.1 AA.
  • Offer accessible customer support.
  • Provide an accessibility statement on the website. 
  • Conduct regular accessibility audits and updates. 

There are also specific requirements that may apply to your industry or business model. It’s important to read the EAA documentation carefully to ensure you understand what your business needs to do to be compliant.

Book your Digital Accessibility Audit

Is it time to get your e-commerce site ready for the EAA and open your online store to more potential customers?

We offer a prepackaged audit, or a customized delivery based on your specific needs. Fill out the form and we’ll get back to you shortly to book a quick discovery call.