Panel discussion Unlocking Growth: AI-Driven Customer Insights for Digital Success

In this panel from Contentsquare's 2025 CX Circle event, Customer Success Manager Rami Talib from Contentsquare is joined by commerce leaders Jonas Åkermark (Senior Commerce Advisor, Avensia), Anna-Karin Fossum (CPO, Nordic Leisure Group), and Benjamin Witt (Head of Anlytics, ATG) in a thought-provoking discussion exploring the applications and opportunities of AI.

The panel dives into how AI is being used to interpret customer behavior, personalize content, optimize budgets, and challenge traditional ways of working. From breaking down internal silos to building trust in machine-generated data, the conversation sheds light on the practical and cultural shifts needed to embrace AI at scale.

Topics discussed include:

• How AI-driven insights have influenced real-world decisions and initiatives
• Where the greatest untapped potential lies for AI-driven customer insights
• The power of combining siloed data into one holistic view with AI to uncover deeper understanding
• Why strategic alignment with business stakeholders is critical to turning insights into action
• Common barriers to adopting AI in daily operations and how to overcome them
• Why transparency and trust are essential to break through cultural resistance and opinion-based decision-making
• How AI insights have reshaped digital strategies and business models across industries

Download the on-demand video to hear the full panel discussion and get inspired by real-world examples of AI in action.

Duration: 22 minutes

Watch a sneak peek: